Summary
The Leads Administrator works as part of the Education and Advocacy Team to support the daily services for leads interested in certification. The primary role of the Leads Administrator is to serve as the team’s first point of contact for leads and support them in achieving readiness for certification. The Leads Administrator responds to inquiries and technical questions; supports lead in preparation for certification; and provides outstanding customer service along the Oregon Tilth lead journey.
Working Conditions
This position primarily works indoors. This position is eligible for full or part time telecommuting.
Travel
This position does not require travel.
AA/EEO Statement
Oregon Tilth provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law.
Duties and Responsibilities
Our strategic plan incorporates three goals – Engaged Teams, Empowered Clients, and Exemplary Leadership. The responsibilities of the Certification Officer include, but are not limited to, the following:
Engaged Teams – Evaluating and working with certification leads to support and assess readiness for certification; working as a member of the team ensuring consistency and a high level of integrity and quality in processing leads; serving as a back-up to the administrative team in responding to general inquiries; and role modeling a shared vision and caring culture in alignment with our mission.
Empowered Clients – Supporting leads with plan progression and general technical assistance; assisting leads with general education and understanding of Oregon Tilth requirements; supporting the development of educational resources to support leads; and providing timely and transparent service and communications with leads to ensure their understanding of the Oregon Tilth certification journey and process.
Exemplary Leadership – Proactively communicating with Oregon Tilth leads to ensure positive customer service; ensuring a positive lead journey that follows the Oregon Tilth client journey map; assisting leads with use of Oregon Tilth’s online tools and resources; and role modeling diversity, equity and inclusion.
Qualifications and Education Requirements
Bachelor’s degree in relevant field or minimum 4 years equivalent work experience
Experience working in professional office environment
Exceptional customer service skills
Preferred Skills/Education/Experience
Experience in organic standards, production, and processing
Experience in agricultural production or food processing
Experience with quality control
Bilingual in English and Spanish
Familiarity with Salesforce
Experience working effectively as part of a virtual/remote team
To Apply:
Please send your resume and cover letter specifically indicating your interest in applying to jobs@tilth.org. Applicants will be accepted through Thursday, December 12, 2019 (5:00pm PST). Late applicants will not be accepted. No phone calls, please.